2016 Mazda3 - Trips Do Not Record

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  • Updated 7 months ago
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Trips are not recording at all on a 2016 Mazda3. Trips say they are processing (and the connection status on the module is good, it knows when the car is on, or the ignition is off). However, once the app "processes" the trip, it acts as if no trips were recorded (with the default blank page on the Automatic App). This has occurred since we received the module a few weeks ago.

The Automatic app is on iPhone, on a newly-added Automatic module, new bluetooth connection, newly installed app, so there should be no problems. We even re-connected the module in case there was a connection problem, but that didn't fix it, nor did connecting the module to a different phone. I also noticed that the fuel gauge in the app is entirely blank ("0 Mile" Range), which I never had occur on my previous two cars. Is there a known compatibility issue with this car? If so, will it be fixed?

Any ideas? Thanks.
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Dan Levy

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  • confused...

Posted 7 months ago

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Derrick S., Official Rep

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Hi Dan,

I am going to export this to Tech Support so they can assist you. 

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