'Adapter went offline', 'Unknown Address' and unlogged trips

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  • Updated 1 year ago
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So, lately I have been getting all 'Unknown address' messages at the beginning and end of each trip, as well as no route graphic info at all.  However, the trip entry does state the times and distances covered, as well as trip costs.  

Also, I noticed that the android app states 'adapter went offline' whenever I am not in the car.  (I am not sure if that is related, unusual, or even a problem.)  I live in a large metropolitan area and the vehicle is always outside, so cell reception should not be a problem.

It might be worth mentioning that after a t-moblle software update, my phone GPS seems to have more 'signal lost' messages that usual, although they are still rather infrequent.  I can generally navigate with my phone just fine.

Finally, I unplugged and re-plugged the Automatic device to reset it.  Then, I got a partially correct entry for a trip I took.  The route graphic was there, the origin was correct, but the actual displayed route and the destination were incorrect.  The next trip I took never showed up at all.

I have a lot of driving to do very soon, so please help.

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Gregory Pape

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Posted 1 year ago

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Derrick S., Official Rep

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Hi Gregory, and welcome to the Community! It looks like you are already in touch with Tech Support, which is great since they will be able to assist you the most with this. You should hear back from them soon.

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