Adjustment for Driving Terrain should be allowed as Mountain driving isn't the same as flat land driving.

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  • Updated 3 years ago
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I would like to see that you are able to customize for your location. I recently have gotten a heat map and assessment of my driving style and don't feel it is an accurate representation of driving in my terrain conditions.

I live within the mountains where the conditions are required that I brake frequently (and yes ride the brake at times to keep myself from going down the mountains too fast and ultimately over the side). I don't feel that this sort of behavior should count against a driving score as at that point it is a safety concern and unavoidable, and conversely when I am going up the mountain with the steeper graded terrain I am under heavier load and acceleration as the downshifting to pull myself up the mountain is unavoidable as well. There needs to be a way to address this within the driving profile or such so that it doesn't count against a driver as approaching a stop sign on a downward slope almost always triggers a hard braking scenario and beep which is unavoidable under such conditions no matter how much slowing preparation takes place.

Unfortunately not everyone is fortunate enough to drive solely on flat land where normal driving routines are possible and some sort of consolation needs to be accounted for.
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Daniel Dailey

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Posted 3 years ago

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Jeff, Alum

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Hi Daniel,

Thanks for reaching out and for your feedback.

I will pass your idea along to our team and will reach out if there are any developments regarding it.

As for the score, what it is measuring is fuel efficiency. If you are driving in unfavorable conditions, unfortunately, your score may end up being lower. The best way to describe the purpose of score is through the words of our Head of Product:
The purpose of a score isn’t an indication of legality—nor is it a measure of safety, goodness, driver legitimacy, or any other rendering of judgement on you. It is singularly a piece of feedback on how little or much you exhibit the driving behaviors that most commonly affect fuel economy.  And it’s not a perfected user experience by any means, but it largely does what it was designed to do.
Your score is not penalizing you as a driver and we apologize if that was the idea communicated through our product. However, conditions are a major factor in fuel efficiency, and ultimately, that is the purpose of the score.

I hope this helps to clear things up, Daniel. 
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Daniel Dailey

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I do understand that and thanks for the time clarifying that, but when it doesn't take into account terrain and driving styles and deducts points for situations beyond ones control, then it is in fact penalizing for driving situations and conduct.  

Unfortunately in my described scenario, such situations are unavoidable and optimum maximum fuel efficiency is not and never will be obtainable and therefor needs to be recognized and accounted for based upon location and terrain (think the same way that my car insurance is not determined based upon the driving styles, accidents, and terrain of someone from North Dakota).  When the latest heat map data released for my driving rates me as "Yellow means go go go" to me because I am a "Grocery Getter"  (those were the exact terms used by your data heat map program) then yes it is insulting and taken personally by many and in this case me.  I don't find such labels and terminology as good natured, accurate, or fun as that is not my driving style and the way I drive is unavoidable based upon terrain.  When your corporation puts out such things based upon these driving events then own up to as incorrect and not try to make light of it as guidelines for fuel efficiency.  If fuel efficiency were the main concern then it wouldn't give labels, but rather suggestions  and steps for how to obtain better fuel efficiency and not just LABEL someone. This heat map did none of that and instead just threw out labels without any basis.

I thought the heat map was going to be such a tool and instead turned out to be an insulting joke with no relevance to anything that I didn't already gather from the data collected.
(Edited)
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Jeff, Alum

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Thanks for your feedback, Daniel. As we continue to develop the product, we will consider all options with regards to how drivers can perfect their driving data.

The information you received yesterday was just the first iteration of our Insights platform. As we continue to build it out, we will use feedback like yours to tinker and hopefully perfect the system to each driver's unique needs.

As for the type of driver you were given via the Insights data you received, we apologize if there was any miscommunication with regards to what was displayed. This wasn't meant to be offensive or an actual label of who you are—it was intended as a fun little project to analyze our user's driving data in a new way. We created eight different badges for drivers, and based on the data from that person's driving habits, they were given a certain badge. However, we understand where you are coming from and we are taking your concerns seriously as we develop future applications on the Insights platform

Thanks again for your feedback, we hope you will be satisfied with the platform as we continue to develop it.

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