Which adapter are you using? Also, the Fusion Energi is unsupported. The behavior you describe is one of the reasons why. Automatic does not support plug-in hybrids. As you know, it otherwise works but you'll have issues like this that we can't resolve.
In my Fusion Energi, I'm using a white adapter. Somehow I thought it was supported, looking at your website your messaging has changed since I got this car. You should really update your system to support plug-in hybrids.
Mine has started doing the same and I purchased direct for the adapter. It pops up 15-20 times a day almost making the iPhone unusable at times. It is worst when I'm on the phone. Jeep Wrangler 2016. Adapter fw 1.2.35 1.44