Automatic app is "automatically" powering on my phone and unlocking it

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  • Updated 8 months ago
  • Acknowledged
I'm using the original Automatic on iOS 11.0.3.  I recently performed a Reset All Settings on my phone to address an issue, and since that time, whenever I start my car, the bug where the Automatic app starts up on my phone now has the added feature of where it powers on my screen AND unlocks my phone.  

Several times I've pulled my phone out of my pocket after getting in the car to see that it is turned on an unlocked...
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curtl

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Posted 8 months ago

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Ani, Customer Care Lead

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Hey there, see this topic for instructions on how to get this fixed. 
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curtl

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I did see that article, and I do have that problem as well, but my problem is a bit different and more significant.  The problem I have is that when I start my car, the Automatic app manages to start up even when my phone is not powered on.  And it manages to unlock my phone without my intervention.  I've never seen an app that could bypass the lock screen.
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Ani, Customer Care Lead

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Do you have a passcode on your phone? If not, part of the auto-launching issue detailed in the other topic may involve the app unlocking your phone when it auto-launches. We have a firmware update that helps with this, just email in to our helpdesk per instructions and we'll send it over.