Automatic Pro did not detect a crash

  • 3
  • Problem
  • Updated 7 months ago
Rear-ended another car due to sudden braking, but Automatic didn't detect the crash and didn't call emergency.
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Atin Gupta

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Posted 8 months ago

  • 3
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Sarah Bellows

  • 64 Points
My daughter was in a bad accident and her car was totaled. The Automatic Pro didn’t detect an accident or call for help for her either.
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Derrick S., Official Rep

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Hi Atin and Sarah,

Sorry to hear about the accidents and we hope that everyone involved is okay! We are sorry that Crash Alert didn't trigger when you expected it to! Can you email support@automatic.com so we can investigate? We will need to ask for some information we don't want you to share publicly.