Automatic Pro did not detect crash & shows no record of trip

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  • Problem
  • Updated 6 days ago
A few weeks ago I was in an accident in which my car was totaled. Driver in oncoming lane did not yield when turning across my lane. It happened so quickly, my foot never left the gas. I was traveling at least 40mph at impact. All front and rear side curtain airbags deployed; as well as my forward and knee airbags. There was no Crash Alert. I just went back to look at my trip report from that day, and it has record of everything except the trip in which the crash occurred. 
Photo of Christopher Whitlock

Posted 1 week ago

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Photo of Derrick S.

Derrick S., Official Rep

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Hi Christopher,

Sorry to hear about the accident, and we hope everyone involved is okay!! Can you please email us at support@automatic.com so we can investigate what happened? We will need to look at your account, and we don't want you to share personal information in the Community. Thanks!
Thank you! Yes, everyone was ok. I sent an email to support as requested.