Automatic Pro keeps saying syncing now and doesn't detect car is not at home

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  • Updated 11 months ago
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My sons Toyota was at his friends house for 9 hours, then he drove it home...but it never indicated on my app that the car ever left his friends house..my app said last sync was 9 hours previous. I got home and disconnected the adapter and reconnected it and it beeped and I drive it, and it showed on my app it was moving, however It said was syncing and connected to bluetooth on my phone. he took the car a half hour ago and drive it 5 miles away, the app still says the car is in front of my house and its nowhere near. the status comes and goes with "syncing with servers now" but the car still shows its at home. he does not have the app on his phone hence no bluetooth, I'm kinda frustrated I cannot track his vehicle for 3+ hours now. thanks
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sal

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Posted 1 year ago

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sal

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My app says his adapter is "syncing now" off and on for the last hour, it says its connected to the server and says its logging data, says bluetooth is "not required" but the map says its at home and not 5 miles away where he is. this is honestly the first time having this issue and nothing on our end changed. figured I'd give more info
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Derrick S., Official Rep

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Hi Sal,

Welcome to the Community! I am going to forward this ticket to Tech Support so they can assist you. They may ask for information that we don't want you sharing here.
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Brian Falcon

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I am having the same problem, is there any solution
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Derrick S., Official Rep

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Hi Brian,

Please email help@automatic.com for assistance.
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sal

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Hi, this is happening again. My son's car is showing parked online at a restaurant for a hour and a half, he and the car are at home and have been for almost an hour. I will email help@automatic.com 
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Derrick S., Official Rep

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Thank you Sal!
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Tom Tang

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The automatic never end syncing, what is wrong with it , so frustrating!!!!!
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Derrick S., Official Rep

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Hi Tom,

Please email help@automatic.com for assistance.

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