Automatic Pro - Media review unit hardware different?

  • 1
  • Question
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I bought an Automatic Pro unit from ebay. The listing said it was a media review unit.

I tried adding the ID to the pro app and it says I need to use the classic app. Is there a hardware limitation of this media unit preventing me to register/use the pro app?
Photo of Mark Azali

Mark Azali

  • 70 Points

Posted 2 years ago

  • 1
Photo of Amy

Amy

  • 68,970 Points 50k badge 2x thumb
Hi Mark. Unfortunately, yes, there is. It looks like you bought a unit that was never meant to be sold or leave the hands of the person who sold it to you. They were using it for a commercial program that has since been discontinued. There are differences in the hardware of that unit that will cause it to not work properly for you. You should file a claim on eBay with that seller. Also, please see our post about unauthorized retailers

This conversation is no longer open for comments or replies.