Automatic Pro not connecting, (where it normally connects every day)

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  • Updated 1 month ago
  • (Edited)
I have a few Automatic Pros.  Never any issues, until now.  1 has started dropping cell connection.  For example, right now, it's at my home, where it's been connecting reliably for about a year. and it shows a dropped connection. (vs. showing as 'parked').  It looks like it dropped connection just about the time the car was parked. I went out an hour later and restarted the car and waited until it said it was 'driving', but I never got the notification beep.  Then, I turned the car off.  Now an hour ago, it still shows as 'driving' on the cellphone, and again, no alert.   Is my Automatic failing?    (I noticed it losing connection for a couple of hours yesterday, too.)    I've had it just over a year.  Any suggestions?    
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jrinpdx

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Posted 1 month ago

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Derrick S., Official Rep

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Hi jrinpdx,

Please email help@automatic.com for assistance with this. Tech Support will have some questions we don't want you to answer in the Community.
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jrinpdx

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Thanks!