Automatic Stolen

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  • Updated 1 year ago
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My automatic was stolen when my car was broken into... if the person who stole it plugs it into their car, will their location show up in my dashboard? Or if someone tries to register my Automatic, will I be notified?
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Sean del Solar

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Posted 1 year ago

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Amy

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Hi Sean- I'm really sorry to hear your car was broken into. And that your adapter was stolen. What a pain. :(  I've exported your post to our helpdesk system so Customer Care can help you out directly. Please keep you eye out for an email from them. 
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Yoo-Yoo Yeh

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Hello! Same thing just happened to me. My car was stolen, and thanks to the Automatic we found it, but the Automatic Pro itself had been removed. If the thief plugs it in, can you tell?
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Amy

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Hi Yoo-Yoo Yeah. That's awesome that Automatic helped you retrieve your car!

Here's the crazy thing - Since it's a Pro, if the thief plugs it in without going through setup, you will see the driving & trips in your app. They would see nothing and would not be able to log into the app without first creating their own account. However, if the thief sets up their own account and runs through setup, then you will not see any further data from the adapter. Of course, keep in mind that the new user of it may not be the thief bur rather an unsuspecting person who bought it on Craigslist or eBay from the thief. 

For further information about what you can do, please email Tech Support at help@automatic.com

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