Automatic User/Password Not Accepted by Alexa App

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  • Updated 1 year ago
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I've reset my Automatic password and still can't get the Alexa app to recognize my email/password when I try to enable the Automatic skill within the Alexa app on my phone. Looks like other folks have the same problem according to the reviews of the Automatic app.
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Rick Turko

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Posted 1 year ago

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Hi Rick. We just went through the process on our end and were not able to replicate this issue. Please make sure there's no extra space after your username or password - particularly if you're pasting it in. We've seen this trip people up with login issues.

I also found the following suggestion from another customer: 
"...there can be no extra spaces in the log in.  For example, my username looked 100% correct but I clicked on the end and found there was a space at the end, invisible to my eye...removing it worked.  After that I could not connect with Amazon's Alexa.  I found out that if your phone will not connect with it, then you (on your computer) have to go to the webpage "", log in there and it will connect. "

Please let us know if that helps.