Awesome device...just wish Automatic knew me on upgrade

  • 1
  • Praise
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I purchased two 1st gen devices, work great and I love them and the concept. I get an email this week saying we have a new Dashboard app, works on gen 2 equipment, lo and behold, there is no upgrade path, got to buy new devices, which I did after googling the loyalty program, but you can only buy one at a time...I don't mind spending money, just make it easier and pretend you know me and love me
Photo of Fred Marks

Fred Marks

  • 70 Points

Posted 3 years ago

  • 1
Photo of David J. Crockett

David J. Crockett

  • 128 Points 100 badge 2x thumb
I feel much the same way.  

I bought my 1st gen hardware on a solicitation from the TidBITS listserv less than a month ago.  I was offered (and took) a $20 discount to buy hardware that was to be obsoleted within a month.  While I am happy with the basic functionality I have, I feel that I was suckered into buying hardware that was going to be superseded within days of my purchase without any heads-up.  Unless Automatic is willing to give a substantial credit on return of my old hardware (≥50%) towards the new one, I will not recommend the product to my clients nor will I participate in future development feedback. I also will advise TidBITS of the situation.

Sorry, guys.  Bad marketing decision.
Photo of Amy

Amy

  • 68,970 Points 50k badge 2x thumb
Hi David - If you recently purchased our first gen device, please email support@automatic.com and we'll help you out! Please just note that we have a bit of a backlog of email due to the launch. 
Photo of Amy

Amy

  • 68,970 Points 50k badge 2x thumb
Hi Fred. Yeah, the coupon code was not generated in a way that was too helpful for those who want to purchase more than one. Sorry about that! We DO love you. Please email support@automatic.com and we can help you out with that. As I mentioned above, just know that our response time is a lot slower than normal right now but we'll get to your email as soon as we can. 

This conversation is no longer open for comments or replies.