Battery Health App needs work

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  • Updated 1 year ago
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I realize the battery health app is in Beta. Just passing this along for what it's worth. My latest update is dated 4/24 and all looks good. 5/1 I drove to work / ran an errand / no problems until leaving for the day AT WHICH TIME THE CAR WAS DEAD. Dealer says it's the battery. Totally died and thank goodness covered under warranty - as was the 90 mile tow each way. Still a little warning would have been wonderful.
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Sealandia

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Posted 2 years ago

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Jeff, Alum

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Hey Sealandia,

Thanks for reaching out and for your feedback.

It is great to hear you are making use of the Battery Health feature. However, as it is still in Beta, the information is actually not real-time. Depending on when you last drove, the information in the Battery Health feature is typically a week back. As we continue to develop this tool, we hope to move it to real time so you can actively analyze your battery.

We apologize for any misunderstanding.
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Sealandia

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I understood that, but I thought being only a week out there should have been something to indicate the battery was coming to the end of it's useful life. It was showing at 80% good!
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Jeff, Alum

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I see what you were saying now, Sealandia. Thank you for clarifying.

If you wouldn't mind, could you shoot a note to tech support at help@automatic.com? That's definitely the best place to reach out for issues like these, and they'll be able to provide more information on what they see on Automatic's end.

We appreciate your feedback, and again, sorry for the issue you experienced with your battery. It is definitely great to hear how this feature could be useful, and we hope to have it there once it is out of beta.

Thanks again.
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scc4fun

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I just had to replace my battery this morning after not driving my car for 3 days. I just checked the dashboard and it shows the battery health through 1/23 and it never dipped below 90%.

Also, I noticed that the dashboard still shows the FAQ for the automatic to start measuring the amperage during cranking within the next month. I'm pretty sure that has been there since this came out 10 months ago. Is this still planned?

(Edited)
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Amy

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Apologies for the delay here. I've asked someone to look into this. 
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Jerry, Co-founder

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Sorry for the delay in responding.  I see that the car was parked without driving from 1/28 - 2/1 and the battery dropped to a level where it may not have started.  The battery actually maintained a > 80% State of Charge until 2/1 at 9:00AM EST, then began to drop significantly over the next hour.  Unfortunately it's hard to determine the reason for this, but a guess would be that something was turned on, or attached to cause a significant drain on a seemingly healthy battery.

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