Cell phone whoa's

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  • Updated 2 years ago
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I recently got a new cell phone and tried to log in on it. Says that my login and PW are not correct. However, when I go onto my laptop and sign in using the same log in and PW from above, I can get on. Any thoughts on why?
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Bryan Goh

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Posted 2 years ago

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Jeff, Alum

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Hey Bryan,

Thanks for reaching out and I am sorry to hear of the issue you are having with logging in.

When logging in, please make sure you are not including any spaces before or after your email. If you are, it can cause the submission to be rejected.

If that doesn't work, please let our team know.
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Bryan Goh

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I have tried a few more times, being extra careful with my typing but still no success
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Jeff, Alum

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Hey Bryan,

Could you please contact support@automatic.com? We should probably take a shot at changing the email on your account to see if that resolves the issue.

Thanks.
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Bryan Goh

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I was able to figure it out.  I had to log off my old phone and then could log in with my new phone.
Thanks
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Jeff, Alum

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Thanks for following up, Bryan. That is interesting and not something I've heard before. I'll check in with our team to see if that is potentially a bug.

Glad to hear you are up and running, though :)

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