Changing car same dongle, data no longer displayed on the dashboard

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Hi Automatic Support Team,

First of all, congrats on the deal with SiriusXM!!
Then, here is my issue. I switched car few months ago and plug my automatic dongle into the ODB port of the new car. However, I have "lost" of the data accumulated others the past 3+ years as these data are no longer displayed on the web dashboard.
Are the data lost because I changed car? Is there a way to get them back on the dashboard?
Many thanks for your help
Cheers,
Raphael.
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Raym

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Posted 1 year ago

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Amy

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Hi Rahpael-

Thanks! We're excited about what the deal means for the future of the product! Once we get through this transition period and can start growing our team, we should be able to build more features, faster! :)

Did you delete your previous car from your app? If so, that removes the car and all its data from your account. If you still have access to that car, you can run through Setup again to retrieve that data. 

I'll export your post to our helpdesk system so Tech Support can help you further. Please keep your eye out for an email from support@automatic.com

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