Classic connection issues with iOS 11

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  • Updated 2 months ago
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I'm running into this problem on the released version of iOS 11 with a Gen 2 adapter and the Automatic Classic app.  I keep running into the "Adapter disconnected.  Please unplug and replug the adapter." error when trying to sync my adapter back up with my phone.  

Is this an iOS 11 or Automatic problem?

Note: This conversation was created from a reply on: App does not connect to adapter on iOS 11.
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Keith

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Posted 8 months ago

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Robert

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Same problem for me.  The release version of iOS 11 doesn't allow the adapter to set up properly.  Same error message as you.  Looks like the Automatic Classic app needs to be updated for iOS 11?
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Alex Taffe

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Working fine for me. Try forgetting the bluetooth device and re adding it (also unplug and replug the adapter from the car)
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Robert

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Hi Alex, I tried that and also deleting and reinstalling the app with no success. Still getting the "Adapter disconnected. Please unplug and replug the adapter" error.
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Maynard Handley

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What worked for me was the most extreme version of the above advice. I forgot the Automatic in BT Preferences, then restarted the phone.
This also helped with a second problematic BT device.

BT seems to have picked up a number of "authentication" schemes along the way so that a device and the phone trust each other. I'm guessing that (perhaps in response to one or other security scare) Apple changed something about BT credentials, and some devices landed up with obsolete credentials that needed to be flushed (remove device from BT prefs, restart phone to clear RAM)?
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Derrick S., Official Rep

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Hi Keith and Robert,

If Alex's suggestion didn't work, please email help@automatic.com for assistance with this.
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Keith

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Thanks, Derrick.  I had tried Alex's suggestion before writing here, so no luck with that.  The only wildcard in my case could be that support had previously pushed the newer firmware to my adapter to alleviate the problem of the Automatic Classic app launching into the foreground every time it was paired with my phone.  I've written to support about this.  I'll update this thread when we've resolved the problem.
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Derrick S., Official Rep

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Thanks for the update Keith.
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Michael Fraase

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I'm having the same problem with iOS 11 and the second generation adapter on an iPhone 5S. This it it for me. I've had enough of an app that barely works when it works at all. Funny thing is, I updated to the iPhone 5S because the first generation required the then-current Bluetooth capabilities.

So, that's it for me and Automatic. I'm deleting the app and removing the adapter from my car.

As I've said repeatedly, I have a 2014 Subaru XV Crosstrek that has notorious Bluetooth connectivity problems. Since purchase in November 2013, I've never, ever had it lose connectivity or fail to perform as expected in any way with Apple's built-in functionality (phone, music, etc.). But after all this time Automatic still can't produce a product that doesn't regularly drop Bluetooth and "forget" where it is even when it manages to retain Bluetooth connectivity.

Automatic is a terrific idea, but an absolutely horrible implementation. I'm sure I'll hear how wonderful the "pro" version is. I'm not listening (or buying).
(Edited)
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Robert

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This is a separate issue, but I actually just bought a Subaru and had connectivity problems that I didn't have with my Honda.  What I found out is that the OBD2 port on the Subaru doesn't allow the pins on the adapter to go all the way in.  I ended up pulling off that gray ring (the one with the serial number) and now the adapter never loses connection while driving. Maybe this could help your connectivity issue too? (I am still having the separate issue of setting up a new new phone that has iOS 11, which appears to be a software issue on Automatic's part.)
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Michael Fraase

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Thanks Robert, that's helpful information. Much appreciated. It's one of the simplest explanations and therefore one of the most likely (Occam's Razor).

I have to wonder after how many years and how many Subarus, Automatic didn't offer your approach as a solution or fix the design flaw, if that's what it is.

With regard to iOS 11, Automatic has had as much time to work on ensuring compatibility as any of the other third-party vendors. Most of the iOS software on which I rely had updates out *before* Apple's actual customers had access to iOS 11.

Thanks again.
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Benny Edwards

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Not working for me, ios11 and iPhone 6s+. Same errors already reported here.
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Derrick S., Official Rep

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Hi Benny and Michael,

Please email help@automatic.com for assistance with this.
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Michael Fraase

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No offense intended, Derrick, but as I said I'm done with Automatic; this seems to be an ongoing problem and I'm tired of playing along.

Interestingly, I didn't get around to removing the app (but did quit it). It magically started working almost as expected so long as it's not running. As soon as it's running, it takes forever to update. So it's still there, I just no longer pay attention to it.
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Robert

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I installed the iOS update 11.0.1 that was released yesterday and now I am able to successfully reconnect the adapter to my phone.
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Derrick S., Official Rep

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Awesome Robert, thanks for letting us know!
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Jonathan S

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I can confirm that it does not work on iOS 11.0.1 (I own an iPhone 6s and running iOS 11.0.1).

I can also confirm that it works on another phone (iPhone 6) running the latest version of iOS 10, and I checked that the Automatic firmware is up-to-date.

I can only conclude that it is an issue with Automatic software and/or firmware.
(Edited)
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Derrick S., Official Rep

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Hi Jonathan,

Please email help@automatic.com for assistance with this. 
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Billy Andika

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This reply was created from a merged topic originally titled App does not connect to adapter on iOS 11.

Hi, hope you guys can look into this. I'm trying to connect to my 2nd gen adapter and it just won't connect. I went through the troubleshooting guide, restarted my phone, unplugged and plugged in the adapter, and also tried to reconnect/re-pair the adapter to no avail. It's day 1 of iOS 11, I hope there will be a fix soon. Thanks!
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Maynard Handley

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I had the same experience and what worked for me was to go to Bluetooth on my iPhone, REMOVE the Automatic from the list of known BT devices, then re-pair it. now it works fine.

(Except for the never-ending issue that it's kind of hit-or-miss whether the Automatic app will be running "enough" in iOS 11 to be able to accept the BT connection when you enter your car.
iOS11 seems more aggressive in "fully" killing background apps so that this connection can't occur, meaning that it's a lot more common in iOS 11 than in 10 for Automatic not be running and registering data from your car until you notice something is wrong and re-open it.

I understand that this is 100% an APPLE issue. But I do wish Automatic [and every other company out there that needs this functionality --- anything that uses geofencing is a good example] would REALLY push on this with Apple.

It is utterly idiotic that, ten years after iOS debuted, core functionality of this sort is treated as "well, maybe it will work, maybe it won't who really cares?". Apple damn well needs to define a ROBUST mechanism for apps to register their interest in certain types of events [schedule times, geo-events, BT events, ...] so that, no matter what happens --- I don't care if the OS has been updated, the app has been updated, the user deliberately killed it, Jetsam killed it, DON'T CARE --- I just want the damn app to be launched and run when its previously submitted event of interest occurs.)
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Derrick S., Official Rep

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Hi Billy,

Unfortunately Automatic doesn't work with any iOS beta versions: https://community.automatic.com/automatic/topics/does-automatic-support-ios-beta-versions
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Ani, Customer Care Lead

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We know this is a disappointment to some of our users that purchased the 2nd Gen adapter but we've reached a point in our product development where we have to look ahead. It is not a trivial matter to simply get Automatic Classic working better with newer phones and operating systems, it ended up being far simpler to write a new app from the ground up when we were developing Automatic Pro. 

I'm sorry that we don't have better news for you regarding the development of Automatic Classic. I hope this at least gives you some insight into the status of our product.
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Alex Glanville

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Thanks Ani, that does help! I'll reach out. Even though I was critical, I appreciate the response Derrick. :)

1.5 years after the discontinuation of a product is a long time for software. I had no idea the Classic was discontinued so my apologies there. I knew the Pro came out but I guess I assumed the Classic was renamed to Lite or something. I don't know what is normal around discontinued products but I am thankful Automatic has kept the Classic operational has long as they have.

Operating Systems change and APIs that have been used get depreciated. It's a fact of software development. I don't know what issues Automatic is/was running into and I don't know what's involved in fixing it. I won't pretend to know either.

I've had the Classic since it was released and I'm entirely pleased with the life of the product. I look forward to using the Pro for many years to come.
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Michael Fraase

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"... We don't have any current plans to release any updates to Classic at this time as our development is focused on Pro and future products. 

"The Bluetooth connection has always been a pain point for our customers which is precisely why Pro uses 3G and future products will also use the cellular network..."

Thanks for someone from Automatic finally admitting that Automatic's Bluetooth implementation has never worked properly.

Since Automatic has clearly decided to abandon its products that rely on Bluetooth, there's a simple and elegant solution that should satisfy everyone:

Open-source the "Classic" software under the GPL and let as many forks bloom that can sustain themselves.
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Ani, Customer Care Lead

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@Alex

Not a problem, I'm glad this was able to help clarify a bit more about our process. Our support team will do our best to help out Gen 2 customers as much as possible but we can only do so much as it is no longer in development. While we haven't officially sunset Classic, it's not that far off in the future when we'll have to. We will of course give any Classic users plenty of advance notice before we do so. 

In the interest of transparency, there may have been things we could have done in the past to better distinguish between Classic and Lite. When we introduced Pro in 2016, Gen 1/2 adapters did not automatically become Lites, they were (and are) still Gen 1/2 and used what was renamed to be the Automatic Classic app. Lite is a different product entirely. While it may look like the Gen 1/2 adapters (it was easier to just re-use the tooling we had for Gen 1/2 during manufacture), internally it's basically a Pro without the 3G modem. It has also been discontinued as our focus is on cellular connectivity. However, given it uses the same backend infrastructure as Pro, it will not be sunset anytime soon.

We know it's been confusing for some users given the external similarities, our apologies for that. We would have distinguished them more but our resources were much more limited then so we had to work with what we knew. 

@Michael

That's a great idea but we don't have any current plans to open source Automatic Classic at this time. We've been upfront about the challenges of Bluetooth from the beginning and spent countless hours trying to get it working right for our users over the past few years. In the end, it simply didn't up being the right form of technology for the product we wanted to build. Now that we have a cellular connected adapter, we can actually point people towards a real solution!
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Michael Fraase

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Nice for Automatic that it can, once again, "actually point people towards a real solution!" Not so much, for those of us that have bought two or more versions of Automatic's Kool-Aid under the same premise.
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Michael Bierman

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I am shocked that not only did automatic abandon its customers but they did so without any notice.

It was only when I tried to debug some IFTTT applets did I eventually find this thread. The Classic channel is still on IFTTT yet fails utterly.

Automatic was cool, but the support and customer care are dismal.

I
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Derrick S., Official Rep

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Hi Michael,

Thank you for the feedback, I already responded to your ticket, please check your email. You are currently using a 1st Gen adapter that is no longer supported: https://community.automatic.com/automatic/topics/gen-1-adapter-update so we aren't able to provide assistance, unfortunately.
(Edited)

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