Connection Troubleshooting Guide: Android

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Posted 3 years ago

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UPDATE: This FAQ applies to the 1st & 2nd generation adapters only. Updated 11/2016.

This Connection Troubleshooting Guide is for Android users. If you're using an iPhone (iOS), please visit this FAQ.

First:
Check to make sure you have the latest version of the app and that you understand why trips don't always show up in the app right away, then follow the troubleshooting steps below.

How trip capture works
When you start your car, the adapter sends a message via Bluetooth wireless to your Android phone. With the Gen 2 adapter, this message “wakes up” the Automatic app so it can capture the trip even while your phone is locked. With a Gen 1 adapter, you need to ensure the app is awake before the start of a drive. 

However, sometimes Android doesn't wake up the app. 

★ Open the app at the start of a drive
If the Bluetooth status bar icon is missing or grayed out, open the app to make sure the trip is captured. It is very likely that "Currently Driving" will not appear in the app until a couple minutes into your drive. This is expected behavior and is because the Android app detects driving via the accelerometer so it takes a few moments of moving for this to kick in. The app will, however, figure out when and where your trip started, and the full trip should appear after you end your drive.

If the icon still doesn’t turn white, try these procedures, one at a time:

★ Force-quit the app and re-launch it
Instructions for force quitting an app on Android can vary from phone to phone, so if you’re unsure how to do this, please refer to your phone’s User Manual.


★ Reset the connection
Please first turn off your car. Then, go to the Connection Troubleshooting screen (Settings > Scroll to "Help Center" > Tap "Connection Troubleshooting") and make sure Bluetooth is On. After doing so, start the car and tap "Retry Connection." 

★ Restart Bluetooth in Settings
Go to Settings > Bluetooth and turn it off, then back on. Launch the Automatic app.

★ Restart your phone
This is rarely required, but it may help to reset your phone’s Bluetooth stack.

★ Unplug, then re-plug the adapter
If nothing else helps, this will reset the adapter’s software and may fix some connectivity issues. Only do this when the car is turned off.

★ Reconnect your adapter

If nothing else helps, please reconnect your adapter. By doing so, you will not lose any old data that has been synced from your Automatic adapter to your smartphone. You can begin this process by unplugging your adapter when your car is off and then tapping "Reconnect car" on the Vehicle Profile screen under the Settings screen in your app. 

If you still don’t see "Currently Driving" during a trip or the processed trip in the trip timeline after it's over, please email help@automatic.com so Tech Support can investigate.


(Edited)

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