Connectivity issues

  • 1
  • Question
  • Updated 9 months ago
I am a new user with 2 Automatic Pro on 2 cars. Sometimes after the cars are parked and if I just restarted the engine and re-positioned my cars by a few feet; Automatic Pro does not seem to sense the slight movements and provides the new "Started/Parked" information. When the cars are driven immediately after, Automatic Pro says last sync was several hours ago but the cars were in a state of being driven. It did not stream live route data on a map and show a new parking location. However, Automatic will syn again when the cars re-started and driven on trips that follows. The previous trips data will also be restored.
Please advise on how I can avoid the mishaps as it has happened in several occasions. Thanks.
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yuen pcs

  • 70 Points

Posted 9 months ago

  • 1
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Derrick S., Official Rep

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Hi yuen pcs,

Thank you for contacting us. I am going to export this conversation to Tech Support so they can assist you. They will have some questions that we don't want you to answer in the Community.