Crash alerts for multiple drivers on one user account (Automatic Pro)

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  • Updated 2 years ago
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Hello,

I am trying to set up crash alerts for an Automatic Pro where there are multiple drivers. Other FAQ's say the device is "car centric" meaning it will only allow one user account per car. This is a bit awkward with crash alerts, though, in cases where multiple people might be driving the car.

What is the recommended way of configuring crash alerts in cases where multiple people are driving the car? Is there a way of ensuring the check ins will go to the person driving at the time? Or will they only going to go to the "primary" driver, whether or not they are driving the car at the time?

Thanks,
Mike
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Mike

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Posted 2 years ago

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robert.ameeti

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The Automatic does not know who is driving. The Automatic only knows which car is being driven. You do not get to know who is in the car, only that the car may have had a crash. Who gets the alerts is up to you. You are in control of what happens when an email address receives an email. You can set up email rules such that an email from 'X' gets forwarded automatically to as many email addresses as you need. Check your email program for how to set up rules.
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Ani, Customer Care Lead

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Hey Mike,

With Pro, we recommend that the primary contact number belongs to the person that drives the car the most. If a crash occurs and we don't get a hold of the primary driver, we'll try the emergency contacts next. Anyone else that drives the car regularly can be input as emergency contacts.
(Edited)
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Mike

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Thanks Ani, that's quite helpful.

Does the operator just go in the order the emergency contacts show up in the app? So, the other driver should be the first one? When I set up the account I had put my name in, despite not being the primary driver, so it looks like the app will have the wrong name for the primary driver.

Also, somewhat relatedly, the constant location tracking might make it possible to know who is driving at a given moment. The old adapters seem to even have done this via bluetooth. To me it seems like that would be a nice touch if it were possible to do this reliably. I guess I'm a weird American in that I share a car.
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ed1chandler

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I have the same suggestion. Given that they already have a BT connection model that's proven to work, if each driver were to pair his/her phone with the adapter, it'd be trivial to determine *which* phone was connected. (Of course, if you share a *phone* ... then that's a different story.)
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Robert Ameeti

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When it really comes down to it though, does it really matter if was Sally or Jim? Aren't you going to go into rescue mode regardless of who was driving when the car crashed?
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Mike

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If I were not in the car, I think my first action in rescue mode would be to call the other person and the authorities. If Automatic had already done that, it seems like it would be helpful. That seems to be the point of the Crash Alert feature, actually.
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maximilian frasca

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+1 for a feature that would support 2 people, 2 accounts, 2 cars, and the service would know who was driving based on BT. It's reasonable to think that that would save valuable time in a crash-alert situation.

it seems like old hardware had this?!
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Amy

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The old hardware wouldn't trigger Crash Alert at all if the connected phone wasn't in the car or the BT connection had dropped out. Also, if more than one Automatic user was in the car with their phones, it didn't know which one was driving so there was no way to control who the trip was attributed to. The way the new product works - with one account for everyone, all trips get captured in that one account. Also, Crash Alert can still be triggered if you forget your phone. 

The way the Monitoring Center calling works in the event of Crash Alert getting triggered is that the Primary Driver phone number is called first. You can now edit this to be whatever number you choose. If no one answers that phone, the emergency services dispatch is called right away and given the GPS coordinates of the car. Then the emergency contacts are called in the order they're entered into the app. 
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Mike

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Thanks Amy for the clarification. The cell connection with the new adapter is certainly an improvement!

It still seems like another improvement would be some code that uses the fact that the adapter knows that a specific cell phone is in the car (since you use the phone GPS data, via bluetooth, to refine the trip tracking) to know who to call in the event of a crash. Or, at least have that available to the operator. It sounds like it would improve the service. 
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Amy

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Thanks for the feedback, Mike. 

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