Crash atestation

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Has anyone actually been in a real crash with this and got to see the crash alert in action? I want some testimonials. 
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Fritz

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Posted 2 years ago

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Amy

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Hi, Fritz. This is a tough one. We do have a lot of customers who, unfortunately, have experienced Crash Alert working as expected. However, we tend to only exchange private emails with them and don't feel right asking them to give a public testimonial about such a sensitive thing.

We did have one young college student Tweet about Crash Alert saving his life nearly two years ago. In a serendipitous turn of events since that day, we've gotten to know him and he's now working for us as an intern on our iOS engineering team this summer. I'll ask if he's comfortable with me sharing his Tweet here. 
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Fritz

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Thanks, Amy. Can you share about how many valid crash alerts you see a week or month?

Also, how does your deal with whoever manages the crash alert phone line work? Naturally, I'm hesitant to trust a service that comes at a one time fee. It's very abnormal. Also, how long is this deal contracted for? Wondering when this support may no longer be available.
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Amy

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Hi, Fritz. I'm not at liberty to share any kind of regular numbers but I will tell you that we had four out of four valid Crash Alerts activated yesterday. That was unusually high and we're still in the process of checking in with those customers to see if they're ok. 

We work with an external partner to provide 24/7/365 Crash Alert response. I can't disclose the partner's name but they are experts in security monitoring and working with PSAPs when emergency services need to be sent to the scene. You can read more about how Crash Alert works in this FAQ.

We charge for our hardware product but don't want there to be any hidden fees or subscriptions for our consumer customers so we offer Crash Alert free of charge. I can't promise that any service will be around forever, but we have no current intention of cutting this service off from customers who've bought our product that includes this feature. 

Automatic includes a lot of other features and functionality so hopefully, you'll get your $99 value out of it without ever having to use Crash Alert. 

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