Data From Old Vehicle Not Appearing

  • 2
  • Problem
  • Updated 12 months ago
I removed my old vehicle from Automatic and now I can't view trip data in the dashboard at all! However, when I'm running filters to try and get the data, it does mention it's filtering over 2000 trips so I know the data is still there. How do I access it?
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John C

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Posted 12 months ago

  • 2
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Derrick S., Official Rep

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Hi John, welcome to the Community! Unfortunately if you deleted the vehicle then the data is not available. You would need to reinstall the vehicle in order to retrieve the data.
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John C

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So the data exists on your side but now that I've sold my car before exporting the data I'm out of luck? That doesn't make much sense if the data is still available and is going to make me rethink using Automatic with my current vehicle
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Derrick S., Official Rep

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Hi John,

We still may be able to help you, I am going to export this ticket to Tech Support.
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Kyle Patton

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I have this exact problem. What steps can I take to get this resolved?
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Derrick S., Official Rep

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Hi Kyle,

Please send an email to help@automatic.com for assistance with this.