Disable/Replace Adapter

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  • Updated 1 year ago
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My Automatic adapter was plugged in when my car was sent to a pick-and-pull for retirement (due to the low MPG I observed with Automatic). Is there a way to disable the device or send a replacement for a new car?
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David Lee

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Posted 1 year ago

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Derrick S., Official Rep

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Hi David,Welcome to the Community! Sorry to hear about the lost adapter. The good news is that while it can't be disabled, your data is safe because it is tied to your account, not the adapter. To access your data someone would need your username and password. As for sending a replacement, we aren't able to replace lost adapters, unfortunately.

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