Thanks for reaching out and for your interest in Automatic!
I see that you have already reached out to our support team regarding this matter, but for those who won't be able to see that answer and have the same question, I will answer it as well here.
Automatic requires that the adapter is setup and connected to an Apple or Android smartphone. There are some restrictions on which phones work, more of which you can find here. Without a compatible phone, the driver won't be possible to a. set up the Automatic adapter and b. collect the trip data after a drive has been completed.