Does Automatic Pro works in Canada (Vancouver) ?

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I've checked on your website and my car is compatible.
(Mustang 2012)
My only question is about 3G and will it work within the Canadian Phone Networks ?
Thanks.
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Olivier Dupont

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Posted 12 months ago

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Amy

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No, I'm sorry. Automatic is supported for use in the United States only at this time. For Pro specifically, our 3G cellular contract only covers the United States. Here's our FAQ on the topic.
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Amy

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No, it doesn't have a removable SIM card. 
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Brian Joe

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side question, if we are prepared not to have 3g, can we connect it via wifi to our phones data plan? and use other features on it?
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Amy

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Unfortunately, no. It still won't work and you won't be able to get through setup as VIN recognition is part of it and it will only recognize US VINs.
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Brian Joe

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Fair enough. Thank you.
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Amy

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You're welcome. Sorry I don't have better news right now. 
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George Chow

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I too am in Vancouver and am using an Automatic Pro on a 2000 Mazda Protege. It essentially works. The only problem is that the update is intermittent, not real-time.
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Amy

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Hi George - Ah! That probably explains your report in the other topic, then. Because cellular connectivity doesn't necessarily stop at the border, there are pockets on the Canadian side where you might successfully connect to the 3G network. However, we can't guarantee that it will work, identify where exactly those pockets are, nor provide troubleshooting if it's not working consistently or at all as it's not supported for use outside the US. Please also be aware that our Crash Alert service will not work outside the US. Sorry!
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Frank Jacques

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refund if this aint working in canada how can i request a refund ?
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Derrick S., Official Rep

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Hi Frank,

You would have to return it to where you purchased it from. The Automatic Pro adapter is not supported outside of the US and because of that we don't ship orders outside of the US. 

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