Dongle/App connect but not recording data since January. Forgot/rejoined the device still no data; What can I do?

  • 1
  • Question
  • Updated 2 months ago
I haven't received any telemetry data from the dongle since January 30. The device works and is reading detail from the car (confirmed with DashCommander).

What's going on?
Photo of Ryan Coleman

Ryan Coleman

  • 412 Points 250 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Derrick S.

Derrick S., Official Rep

  • 7,634 Points 5k badge 2x thumb
Hi Ryan,

Please email Tech Support so we can take a look at what is happening. help@automatic.com. Thanks!
Photo of Ryan Coleman

Ryan Coleman

  • 412 Points 250 badge 2x thumb
Message sent. Thank you.