Don't OTA on First Use!

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  • Updated 3 years ago
  • Not Planned
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I'd like to suggest you delay the first firmware OTA until the user has been using the product for some time. Maybe a week or so?

My initial impression of The Link was very negative, as my first experience was with its spotty data collection during the OTA. I eventually saw the email (perhaps add a notification too?) explaining it and understood what was going on, but if you delay the update so users can form a positive first impression of the product it might improve the user experience. 
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iborgel

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Posted 3 years ago

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Tom, Former Employee

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Thanks for the feedback iborgel, and welcome to Automatic! I'll pass along your suggestion for the firmware update notification. The reason why firmware updates occur shortly after setup is because they are a critical component to our always-evolving set of features and functionalities. If you don't have the latest version, overall performance will be less than ideal, and you won't have access to new features. You can read more about how the updates work on this page and to learn more about how firmware updates temporarily impact performance, be sure to visit this FAQ.

We agree that the firmware update process could be more transparent to the user, and for this reason, we’re planning to implement some interface changes. Check out this topic for more details.
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iborgel

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Fast reply! Thanks!

Yeah, that was what I figured. Based on the fact that it worked at all right when I took it out of the box, it seemed possible that older firmwares were still compatible with the app (even with limited features), so I figured I'd suggest it.

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