Firmware Update Never Happens

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  • Problem
  • Updated 2 months ago
  • (Edited)
Problem during initial setup, gets to screen that says "Firmware Update", with a downloading status bar, and text that says it may take up to 5 minutes to perform the update -- but download bar never shows any progress, even after many minutes of waiting.
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Posted 2 months ago

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Ani, Customer Care Lead

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Hey Chris, try deleting the app and reinstalling it before trying setup again. This can re-trigger the firmware download.