Fool me once...shame on...uh...oh whatever, I'm in for the 2nd adapter.

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<sigh> Fool me once...shame on...uh...oh whatever, I'm in for the 2nd adapter. The Car Adapter idea is good. Automatic is still around promoting and improving the idea, and made a tough decision to go for significant improvement at the risk of alienating many current customers.

If you own a car, you can afford to pay for a new one. For many it's not the money, it's the principle, which is why sticking to principles is generally not a good thing. Stick to practical results.

HOWEVER, Automatic should really offer a discount on the new adapter to existing customers. We were the loyal ones who bought and supported the startup phase of a new company. A gesture such as half-price for the 2nd Gen adapter wouldn't cost Automatic that much and would be much appreciated.
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Ralph Finch

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Posted 3 years ago

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Amy

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Hi Ralph-

Thanks for understanding and I'm glad you're in for the 2nd Gen adapter, but just so you know, the 1st Gen will continue to be supported and improved too! :)

We did send out an email yesterday morning with an offer of a discount to our current user base. Some folks feel it was not enough and I understand where they're coming from. Please send an email to support@automatic.com and reference this post in the community. Just know that it may take us a day or two to respond. Our support volume is unusually high right now. :) 
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Ralph Finch

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I already ordered, can the discount be applied to that?
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Amy

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I'll email you, Ralph. 
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Julia

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Personally, I think $20 for an initial adopter (I got mine, pre-ordered when they first came out) and testing software ought to be worth more than $20.
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Peter Beerli

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I am also an early automatic user, but in contrast to Ralph, I do not get what improvement the 2nd generation brings (hardware-side! I assumed that the dongle can take all the information from the car, thus no replacement is needed). A 20$ discount seems petty for no change [what did I miss? {software seems associated with the app so that will not really apply, why do we need a new hardware piece}]
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Michael Drury

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+1 on that! It seems like only yesterday I became the proud owner of 1st Gen Automatic. Next thing you know the iPhone App will stop supporting it, too. #epicPRscrewup.
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Michael Drury

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+1 on that! It seems like only yesterday I became the proud owner of 1st Gen Automatic. Next thing you know the iPhone App will stop supporting it, too. #epicPRscrewup.
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Tom, Former Employee

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Hi Julia, Peter, and Michael. The 1st generation adapter is still a first class citizen and we're not abandoning support for it :) In the near future, we'll be releasing a major firmware update for owners of the 1st generation adapter (which will include many improvements for reliability and connectivity).

As for what the new hardware provides, the 2nd generation adapter supports streaming apps, and it also has a built-in GPS module. Check out this FAQ for more details.
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Tev

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I don't get why the 1st gen can't do streaming, it has a bluetooth connection with my phone and access to the same ODBII data.  

Streaming apps seem to be doing what was for me the promise of the original Automatic - visualization and access to ODBII data.  I'm disappointed that as an Automatic 1 user I won't get those features.
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Tom, Former Employee

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Hi Tev. There are some hardware limitations of the 1st generation adapter that prevent streaming apps from working with it. This FAQ explains the technical details a bit more.
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Peter Beerli

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I think the new  hardware is needed because they decided that they need two bluetooth channels: one for streaming to other apps and one for automatic. I would have preferred if the the streaming would have gone through the automatic app on the phone; it also was not clear from their explanations whether the link hardware-automaticapp->their server still is on while streaming to other apps.
 
(Edited)
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Ralph Finch

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As the OP I'll explain my post.

I'm not much for "principles", and sticking to them. As an extreme example, not long ago there was a Tea Party Republican who said he'd rather go blind than buy an ACA health policy. He did start going blind, and after some days or few weeks decided his principle wasn't worth it. He changed his principle, bought a policy, and will save his sight. The obvious thing to do, if you're not blinded by "principles".

In this case, whether you own a car or simply borrow one and put gasoline in it on occasion, you can afford the $100 new adapter, minus modest discount for buying the 1st gen adapter. So cost is not the issue whether you get a new one or not, it's "principles", or simply you don't see the benefits of the 2nd Gen adapter. Whatever. I like to upgrade stuff if the cost is reasonable so I did. Automatic says they'll continue to support the 1st Gen adapter so those who don't get the new one won't be left behind.

Something else to keep in mind is all of this stuff and discussion is First-World Problem issues. We're fortunate in the US that for many this is the biggest problem we face.
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Tev

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This reply was created from a merged topic originally titled Trade in from Automatic Adapter 1 to 2?.

I'm disappointed that now that some cool apps are finally available for Automatic that take advantage of ODBII codes, they only work with Automatic 2.

Is there a trade-in or upgrade program to go from Automatic 1 to 2? Otherwise it seems like you're punishing early adopters...
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Tom, Former Employee

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Hi Tev! Thanks for your post and I understand your frustration. If you're interested in updating to a 2nd generation adapter, please send an email to support@automatic.com and reference this post. Our support team will help out :)
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JDSwoop

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This reply was created from a merged topic originally titled When I first got my automatic I was very exited, unfortunately that didn't last a....

I didn't mind the fact it was hard to get to connect the first time, or that the trips were not as accurate as I would have liked, but the longer I use it the more I feel let down.  the reliability of the hard stop and start seems random at best and the fuel estimation can vary  6 MPG for the same trip with the same approximate time.  What bothers me the most is saying future development would be incorporated meant that you would have to buy a new generation adapter 3 months after buying the first one.  so far none of the promises made have been kept.
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Tom, Former Employee

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Thanks for your post, JDSwoop. Although the 2nd generation adapter is now available, we'll continue to support the 1st generation adapter. If you're interested in upgrading to a 2nd gen, please send a message to our support team at support@automatic.com

Be sure to also email our tech support team about the problems you're experiencing with hard brakes/accelerations and incorrect MPGs. If you're receiving incorrect alerts, be sure you include the dates and times of the trips in which they occurred. Tech support can be reached at help@automatic.com.

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