Gas alert no longer works...

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  • Problem
  • Updated 5 days ago
I have the gas alert enabled in the app. Several years ago, when I first bought my adapter, the low gas alert worked beautifully. It reminded me when my gas level was low, just as it should. For the last probably two years, it no longer reminds me. I have it in the same vehicle. Nothing has changed that I'm aware of. Why is my gas alert no longer working?? I emailed support about this twice over the last couple of years and got zero response.
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mindfulbreath

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  • frustrated

Posted 5 days ago

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Derrick S., Official Rep

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Hi mindfulbreath,

We answer every email we receive, and our system doesn't show that we have ever received an email from your email address to Tech Support. That said, I do see that you filed a bug report once last year in April, but unfortunately those reports aren't monitored. I took a look at your account, and it appears that you may have an old or corrupted version of the Automatic Classic app installed. Can you please delete the app from your phone, and then reinstall the Automatic Classic app? Once you have done that, log back in and then run setup again. Go to Settings> Add A Vehicle, and follow the in-app instructions from there. If the problem continues, please email Tech Support at help@automatic.com. Thanks!