Gen 1 Adapter Update

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  • Announcement
  • Updated 2 years ago
  • (Edited)
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If you have a 1st generation Automatic adapter and it’s working well, great! Please continue to enjoy it. We’re not removing any functionality and will continue to maintain the “Automatic Classic” app that works with it and our Gen 2 adapter, however no new features are planned for this app.

If it’s stopped working, you can’t set it up in a new car, or you’re running into connection and trip-capture issues, we’d like to shed some light on why that’s happening.

We launched the 1st generation Automatic adapter in the summer of 2013. It’s our only adapter without its own GPS chip and, as such, it relies on a Bluetooth connection with the phone for just about everything it does -- from capturing trip routes using the phone’s GPS, to enabling our Crash Alert feature, to triggering events with 3rd party apps like IFTTT using the phone’s cellular connection.

Reducing Technical Support
Bluetooth is a challenging technology to make work seamlessly in the best of circumstances. We’ve worked hard over the years to update the firmware that runs on the adapter to keep up with each new version of iPhone and Android, which often change how Bluetooth works in unexpected ways. Now that we are several generations away from the phone models that were available at the time we launched the Gen 1 adapter, it’s become impossible for the adapter to keep up.

As a result, we can no longer provide in-depth technical support for Setup, connection and trip capture issues with Gen 1 adapters. You can still try these connection troubleshooting steps for iOS and Android. For trip-capture, it also helps to open the Automatic app before a drive.

We know this is disappointing news for some of you. We hoped the 1st generation adapter would be able to keep up with changing technology but this is just not the case and there’s nothing more our Tech Support team can do to address these issues.

The Automatic Experience is More Than Hardware
It’s helpful to remember that Automatic is not a static product. Over time we add features to our app and insights products; push firmware updates to the hardware; and process, deliver and store all the driving data -- in the app, on the Web Dashboard, in Dashboard Labs and in Monthly Insights emails -- without any ongoing or additional fees.

However, as a company who designs and manufactures hardware, we continue to learn and innovate. This means that every now and then we’ll introduce a new hardware version, while we continue to support previous versions as long as we’re technically able to. Our newest products, Pro (launched 8/2016) and Lite (launched 10/2016), represent a shift in the Automatic experience, which now takes a vehicle-centric approach rather than a user-centric one, so that all the data Automatic captures and tracks for your car is available in one account no matter who drives the car.

We hope you can continue using the product you have, but please understand that our Tech Support team is no longer able to solve setup, connection and trip-capture issues on 1st gen adapters. 
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Posted 2 years ago

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