GPS logged, but inaccurate.

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  • Problem
  • Updated 6 months ago
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Historically I've had some trips not log at all. Recently, I've also seen some trips log, but not accurately. For example, I took a straight line along a highway, but when I view the trip in your app or website it shows as if I exited the highway and zigzagged on local streets back and forth across the highway until taking an on ramp back into highway.

If there's issues with GPS signal/coordinates not being received or captured as often as expected, for example instead of one every one second, it's only one per five seconds, then a straight line is drawn per two GPS points instead of tracing the edge of a curve. Instead, it looks like there's some software assuming I took a different route, adhering to streets on a map, which is inaccurate.

Please advise if there are server or software issues, or possibly an issue with me device?
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Posted 6 months ago

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Derrick S., Official Rep

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Hi Shaun,

Please email so we can take a look at what's going on, thanks!

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