Home shows wrong address and city

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  • Updated 5 months ago
When I am at home, the address shows the wrong city and my next-door neighbor's address. I live on a "border" street between two cities, but the house numbers are different (they have 4-digit house numbers and in my city the house numbers have 3 digits). So your address database should not even have a three-digit house number for that city. How can I get Automatic to show my correct home address?
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Ernie

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Posted 5 months ago

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Justin Rodino

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Do you park in your garage or do you park in the street? I've seen, depending on when you turn the device off, it pick up the last location it could find with the 3G service, versus communicating inside a structure like a garage?
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Ernie

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I park in the driveway. It's a fairly long driveway - about four car-lengths from the street. it's adjacent to the address next-door, so I could see why it might get the address wrong, but it shows the wrong city, which has a different ZIP Code. Yet it's showing the correct ZIP code - just the wrong house number and wrong city.

There is no address validation in the data that's returned? That might be a good enhancement and also make it easier to save locations by name in future enhancements.
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Justin Rodino

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From what I can gather, Automatic doesn't grab any address(es), they simply reverse Geocode it from the lat/lon that is reported back from your device, which has a deviation associated with it. It'd be interesting to see the data your device is reporting back when you turn your vehicle off...
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Ernie

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USPS uses geocoding for their deliveries. I think they have an API for that. It might be something Automatic might want to integrate with their geocoding to be able to return accurate addresses & business names to customer data.

I just installed the device yesterday, and have invested time viewing a lot of the discussions, questions and suggestions - they aren't moving very fast on new features or enhancements.
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Ani, Customer Care Lead

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Hi Justin & Ernie,

We're only as accurate as our data providers, in this case we use Mapbox, who uses OpenStreetMap.You can submit feedback to Mapbox directly, but OpenStreetMap does offer the ability to update the address on your own if you choose to go that route. You'll need to first get a list the coordinates for the trip(s) in question and then visit OpenStreetMap to update them directly. Here's how:
  1. Visit the Automatic Web Dashboard and find the trips which contain the address info you wish to update
  2. Export the trips using the menu on the right side
  3. Open up the resulting CSV in a spreadsheet program
  4. Make note of the coordinates in the following columns for the trip(s) in question
    • Start Location Lat
    • Start Location Lon
    • End Location Lat
    • End Location Lon
  5. Follow the instructions in OpenStreetMap's FAQ to update the address info using the coordinates
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Justin Rodino

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I'd go so far as taking the CSV data and plugging in the lat lon to Google's reverse Geocode engine and see what it returns from what the device is returning:

https://developers.google.com/maps/documentation/javascript/examples/geocoding-reverse