Hyperlapse App missing images..

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  • Updated 2 years ago
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I love Automatic and appreciate the various apps. But Hyperlapse is disappointing. I don't see the promised series of en route images. Anyone managing to get the time lapse promised ?
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Michael Hill

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Posted 2 years ago

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Amy

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I've gotten it every time I've selected a trip. What's the route you're trying to get, Michael?
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Michael Hill

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Amy - thanks for your attention to this.  I can't see any routes. I'm using a macbook pro (2015) with latest OS.
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Michael Hill

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All I get is a black screen with the moving thumbnail in the corner showing the route travelled.
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Amy

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Hi Michael. Are you logged into your account on the Web Dashboard? Once you're logged in with your Automatic account, all the trips you've taken with Automatic should show up on the Hyperlapse page. You pick the trip you want to recreate and click the "Generate Hyperlapse" button. You should see something that looks like the screenshot below.

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Michael Hill

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I see the initial screen you demonstrate, but whether I select an American or a Canadian trip, the image loading dialogue runs and produces nothing more than a black screen, with thumbnail trip animation in a corner. I have tried several trips, long and short - no display, Amy
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Michael Hill

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Amy - here's the link taken from the 'share your hyperlapse' box on the screen generated:
https://dashboard.automatic.com/labs/hyperlapse/share.html?share=4yQ-Htpf-
 And here's the screenshot of my display

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Amy

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Ok, thanks for that, Michael. One thing that comes to mind is that it may only work for U.S. trips as we may only have U.S. Google Map images loaded in since we are still only officially supported in the U.S.. But you mentioned that you see the same behavior on U.S. trips which indicates that there's something else going on. I'm going to have to ask someone who's got some technical understanding of what might be going on for you to take a look. One thing I know is that what you're seeing is not the normal experience. :)
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Amy

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Hey, Michael. Tech Support is trying to troubleshoot what might be going on for you but we can't find your user account with the information we get from your account here on the Get Satisfaction platform. I'm going to export this post into our Help Desk software and someone from Tech Support will be reaching out to you via email from there. 

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