I bought Pro for Location Sharing. Every time I open it, it tells me for location sharing that I need to buy Pro. What gives?!

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  • Updated 2 months ago
I bought Pro. Set up was easy. Car started, I received an alert thru the app, tapped on it, and guess what? I get a message under Currently Driving staing " Locating your vehicle. This may take a few minutes. Your vehicle should have a clear view . That's been going on for 32 MINUTES,! Then the app goes to "How would you like to share your vehicles location?" I pick Live-updating map, send myself a text, upon which the text tells me for live locations, I need to buy Pro. I bought Pro, that's why I bought Pro, for live location! I'm not getting ANY location! What gives??
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donna

  • 70 Points
  • not happy at all ANDROID

Posted 10 months ago

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Derrick S., Official Rep

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Hi Donna,

Sorry for the difficulties! I am going to export this to Tech Support so they can take a look at what's going on. Be on the lookout for an email from help@automatic.com!
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Michael Aycox

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I'm a newbie and not sure what the purpose of "share location" is. Please explain. Also, as I track my truck being used by a teenager, how often does the map update....is it supposed to be real time?
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Derrick S., Official Rep

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Hi Michael,

The Share Location features can be used to share the location of the vehicle with other people who may not have the Automatic app installed on their phone. As for updating, it usually updated about every 10 seconds, but that can increase to up to 20 seconds depending on usage across the system.