Can't get through Automatic Pro setup with a Samsung phone

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

i can't make the device connect regardless of what car it is plugged in to. tried a 1997 lincoln towncar, and a 2011 ford f-150. any advice? good cell signal.
Photo of Jim Haden

Jim Haden

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Amy


  • 68,970 Points 50k badge 2x thumb
Official Response
Aha! Yes, we've been seeing Setup challenges with some Samsung phones and Pro. Sorry you've run into this.

Please follow these steps:
1. Unplug and replug the adapter (if it's still plugged in. By this point it will have timed out and it needs to be reactivated)
2. Visit the Bluetooth settings in your phone and manually pair the adapter
3. Go back to the app and start the setup process again

Please give this a shot and let me know how it goes!