I had to unplug my adapter, when I plugged ut back in a day later, it will no longer connect to server.

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  • Updated 8 months ago
I had to unplug my adapter, when I plugged ut back in a day later, it will no longer connect to server. Bluetooth is connected but it is not loggong trips or sending notifications. Please help! Ive tried disconnecting and reconnecting multiple times.
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Chess DeSouza

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  • irritated!!

Posted 8 months ago

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Derrick S., Official Rep

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Hi Chess,

Please try running Setup again. Open the Automatic app and go to the Main Menu. Tap on Add a Vehicle and follow the in-app instructions from there. This will not cause a duplicate entry, the app will recognize the VIN and merge them. Let us know if that solves the problem.
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Chess DeSouza

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I tried that a couple of times, it still does not connect. The bluetooth shows connected and the device beeps but doesnt connect service?
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Derrick S., Official Rep

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Hi Chess,

Please email help@automatic.com so Tech Support can take a closer look at what is going on.