Setup: I'm getting an "Invalid PIN" message. What does this mean?

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I'm trying to setup my Automatic adapter but keep getting a message telling me my PIN is invalid.
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Posted 5 years ago

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UPDATED 10/2016

Make sure you’re entering the 6-character code from the back of the adapter.


If you own a 1st generation Automatic adapter, the PIN will only be comprised of numbers.

If you own a 2nd generation Automatic adapter or Automatic Pro adapter, the PIN on your adapter will be alphanumeric (letters and numbers).

In some very rare cases, there can be a manufacturing error where the PIN is printed wrong. If you keep getting an "Invalid PIN" message, please email support@automatic.com with the PIN found on the back of your adapter so we can give you a valid PIN.
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