Connection Troubleshooting Guide: iOS (1st & 2nd Gen adapters ONLY)

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Posted 4 years ago

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UPDATE: This FAQ applies to the 1st & 2nd generation adapters only. Updated 11/2016.

This Connection Troubleshooting Guide is for iOS users. If you are using an Android phone, please visit this FAQ.

Check to make sure you have the latest version of the app and that you understand why trips don't always show up in the app right away, then follow the troubleshooting steps below.

How trip capture works
When you start your car, the adapter sends a message via Bluetooth wireless to your iPhone. Ideally, in the 2nd generation adapter, this message “wakes up” the Automatic app so it can capture the trip even while your phone is locked. With the 1st gen adapter, you need to ensure it's awake before the start of a drive as it will not automatically wake up if it was killed in the background. (Also, please see this announcement about Gen 1 adapters).

However, sometimes iOS doesn't wake up the app. 

★ Open the app at the start of a drive

If the Bluetooth status bar icon is missing or grayed out, open the app to make sure the trip is captured. 

If the icon doesn’t turn white, try these procedures, one at a time:

★ Force-quit the app and re-launch

Swipe it away.

★ Restart Bluetooth in Settings

Go to Settings > Bluetooth and turn it off, then back on. Launch the Automatic app.

★ Restart your iPhone

This is rarely required but can help to restart the Bluetooth stack in iOS.

★ Unplug, then replug the adapter

This will reset the adapter's software and may fix some connectivity issues. Only do this when the car is turned off.

★ Reconnect your adapter

If nothing else helps, please reconnect your adapter. By doing so, you will not lose any old data that has been synced from your Automatic adapter to your smartphone. You can begin this process by unplugging your adapter when your car is off and then tapping on the "Replace/Reconnect Adapter" link in the Settings menu of the app. Follow the instructions from there and be sure to only plug your adapter back in when instructed to do so. If you get stuck at any point of this process, please see the Step by Step instructions here.

If you still don’t see "Currently Driving" during a trip or the processed trip in the trip timeline after it's over, please email so Tech Support can investigate.

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