iOS Classic app for my Gen 2 has been crashing and freezing

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  • Problem
  • Updated 3 months ago
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The iOS Classic app for my Gen 2 adapter has been crashing and freezing pretty consistently for the past few months--to the point where it is pretty rare that I can even open it at all! It seems to coincide with whichever iOS bug people are also complaining about that auto-launches the app when it connects to Bluetooth. I have a 128G iPhone 6S running iOS 10.3.3.

When I turn the car on, the app autolaunches and I lose control of the phone until the app inevitably crashes. I usually cannot get the app to connect when I am outside of the car not driving either (not on data, not on wifi). Restarting the phone, toggling the Bluetooth, toggling the wifi, killing other running apps--none of this seems to help.

The adapter does seem to be recording all of my trip data just fine. I can see it when I log into dashboard and on the rare occasion that I can successfully get the app to actually stay open.
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Beth Hennes

  • 72 Points
  • frustrated

Posted 10 months ago

  • 1
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Derrick S., Official Rep

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Hi Beth,

It looks like you already contacted Tech Support about this issue, so I will let them take care of it from here. It appears that you may have sent a bug report previously, which don't receive responses, unfortunately. Be on the lookout for an email from help@automatic.com.
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Bikas Guar

  • 70 Points
Derrick, I need your hep! Automatic Classic has completely stopped working upon updating my iPhone 7 to iOS 11.3. As I open the app it only displays a blank screen on startup and gradually after few secs crashes itself automatically. How do I fix it?
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Bikas Guar

  • 70 Points
Update: I have deleted the Classic app and reinstalled it's latest version and it has been running just smooth once again. Thanks for your response Derrick :) 

~ Bikas Gaur
(Edited)
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Derrick S., Official Rep

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Hi Bikas,

Please email help@automatic.com so Tech Support can assist you, thanks!

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