Is there a Maximum distance or time for trips?

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Is there a maximum length (time or distance) that the Link will record? It looks like my Link ended a drive in the middle of our trip to NJ from Boston and I lost more than half of my ride. There wasn't a stop at that place so I'm not sure why it would have stopped.

Thanks,
James
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James Connors

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Posted 4 years ago

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Tom, Former Employee

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Hi there, James! Thanks for letting us know about this incomplete trip. Tech support reviewed your account, and it appears that the trip in question wasn't fully processed (the trip's length didn't necessarily cause this problem). Automatic did, however, capture more drive data than is currently shown, but it failed to process the entire drive. The good news is that the data is still there, but our engineers will have to manually reprocess the trip. I'm really sorry about this James. We're not sure when the reprocessing will occur, but we're working on it.

Let us know if you have any other questions.
(Edited)
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James Connors

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Does that mean that the rest of the trip will update on it's own without further input?
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Tom, Former Employee

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Hi again James. Yes, once the trip is reprocessed, the summary will update itself.
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Robert Reuscher

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You didn't answer the question, is there a limit on distance/time for a trip? I'm planning a trip from Dallas to IL Friday and anticipate this being classified as a single trip (only planning on stopping for restroom/and fill up breaks which should should last under 15 minutes each). It's likely at points in the trip I will have limited to no cell coverage depending on the final route I chose. I already know I'm going to get creamed on the driving score (especially if I stick to the interstate, almost the entire route is a speed limit of 70 or better), so 9 hours of > 70 should be interesting to see what that does to the score, good thing it doesn't go negative. :)
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Tom, Former Employee

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Hi Robert. Sorry for not clarifying this in my previous post. There isn't a maximum distance or limit for a trip. The problem that James ran into was not directly related to the length of the drive he completed.

Safe travels during your upcoming roadtrip. If you enter an area where cellular service isn't available, the Link will continue to capture drive data and will process the route upon ignition off. See this related FAQ for more details.

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