Include explanation in Setup for when the car's location will appear in the app

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  • Updated 2 years ago
  • (Edited)
In the setup I do not see any place in there that says the vehicle has to be driven before any location feed back is recorded. I installed the device and had the car on but it would not report the location. It was not till I drove it that it reported. you might want to add that to the setup other than the word drive.
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Scott Crossman

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Posted 2 years ago

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Thanks for the feedback, Scott. That's a new one!

With the way our product functions, it only connects when the car is turned on, thus, there will be no location data until a drive is taken. This is the case every time. It gets its location based on where the car was when "ignition-off" was triggered, after a connected drive. Additionally, this means that if someone else drives your car, you won't see its location. If you're on a Gen 2 device, which has GPS built in to the adapter, you'll see where your car went on that trip after your next connected drive.