Just downloaded the app and installed the device. I am unable to add emergency contacts. How do I add emergency contacts?

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  • Updated 3 years ago
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Ryan Comerford

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Posted 3 years ago

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Jeff, Alum

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Hi Ryan,

Thanks for getting in touch and welcome to the Automatic Community!

When attempting to add the contact, are you clicking on the number you'd like to use when choosing that contact? Since some contacts have multiple numbers, we require that you actually choose the number you'd like to use, even if there is only one.

To do so, click on the number that you'd like to use (such as the one in the red box below):



If that doesn't resolve the issue, please reach out to support@automatic.com
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Ryan Comerford

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Hi Jeff,

This is exactly what I did and it did not work. It looks like thee is a programming glitch. I am unable to choose energancy contacts. When I chose a specific phone number from the contact, the app returns to the three emergency contacts with none of them entered. What are your thoughts?

Ryan.
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Jeff, Alum

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Thanks for trying that, Ryan.

Our team is going to look into what is going on, as this hasn't been reported as an issue with other users so it may be something weird encountered in your setup.

For now, could you please elect to not use Crash Alert in the setup process? We are still going to have you set it up, but we are hoping that taking a different route to doing so will make it work for you.

After you've completed setup, please open the Automatic application and go to the Settings tab (button in the top right corner). After doing so, go to down to Crash Alert and turn the option from off to on. After that has been done, go down to the Emergency Contacts section, which will open a prompt similar to the one you saw during setup.

Please try again to select the contacts you'd wish to use. If a contact has been added, they will appear with a blue background and an "X" in the upper right of the circle.

Once you've tried that, please let us know the results. We are going to continue to dig into it on our end, but hopefully that work around should work for you.

Thanks again for your patience and understanding!
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Ryan Comerford

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Any updates for me? I still can not add my wife as an emergency contract and have not heard back from you. Thanks, Ryan.
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Jeff, Alum

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Hey Ryan,

Did you attempt the work-around provided above? If not, could you give it a shot and let us know if that resolves the issue for you?
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Ryan Comerford

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Hi Jeff, I thought I responded to this prior. Turning Crash Alert on and off and attempting to add emergency contacts is not a "work around", nor is deleting the app and re-downloading from the cloud. When you choose a contact, you return to the three person Emergency Contact field as if nothing happened. All three contacts have + beside them. What are your thoughts?
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Jeff, Alum

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Hi Ryan,

Thank you for attempting that. We weren't 100% certain it was going to resolve your issue, but we hoped it would do the trick for the time being.

It looks like another user that was recently having a similar issue was working with our tech support team and they were able to get it to work by removing and re-adding the contact to their phone. If willing, could you give this a try? We really apologize for any inconvenience this potentially is, but it appears this has fixed the issue. This doesn't appear to be a widespread bug, so we are looking into what the cause is for when it does happen.

If doing that doesn't fix the issue, although we really hope it does, please contact help@automatic.com and provide the number you'd like to add. They'll be able to do so manually.
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C Wood

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This is similar to a problem I highlighted a few weeks ago, and it was supposed to be fixed in the most recent software update.  We've downloaded the update, and are still encountering the same problem--we cannot add emergency contacts to the Crash Alert, which is a significant limitation for an advertised benefit.
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Jeff, Alum

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Hi C,

Thanks for reaching out and sorry that you are continuing to have issues with adding a contact to Crash Alert.

Have you tried the workaround provided in the post above? We are continuing to look into the issue, but hopefully attempting that will do the trick!

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