Live Tracking and location updates

  • 3
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

When I check to see the live location of my car, it does not show up from using the website or my app on my iPhone. I have the Automatic pro and it's advertised as can show live locations on trip but mine does not. How do I enable this feature and also, sometime my trip does not show up until about 10 minutes after the trip.
Photo of Junie F

Junie F

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 3
Photo of Ani

Ani, Customer Care Lead

  • 9,824 Points 5k badge 2x thumb
Official Response
Hi Junie, you won't be able to track on the web but it should show up in the app while you're driving as long as you have good signal in the area. Most of your trips look to have uploaded on time with a few exceptions, but can you check to check coverage in your general vicinity? We use the AT&T and T-Mobile networks.