Loss of connection with Echo

  • 2
  • Problem
  • Updated 5 months ago
I love accessing my Automatic data through my Amazon Echo. Every day or two Automatic permanantly loses it's connection with the Echo. I have to go into the Echo Skills area, disable the Automatic skill, re-enable the Automatic skill, re-link my account and everything works fine.. for a day or so, then the exact same thing happens again. Echo reports "I am having difficulty assessing your Automatic skill now" I've tried waiting but it never re-connects until I go through the above described steps. This is really starting to be a hassle. I look forward to your response.
Photo of Roy Rutherford

Roy Rutherford

  • 112 Points 100 badge 2x thumb

Posted 5 months ago

  • 2
Photo of Ashok Aiyar

Ashok Aiyar

  • 1,160 Points 1k badge 2x thumb
I have observed the exact the same symptoms.
Photo of Derrick S.

Derrick S., Official Rep

  • 6,994 Points 5k badge 2x thumb
Hi Roy and Ashok,

Can you please contact help@automatic.com for assistance with this? Thanks!