Lost Trips

  • 1
  • Question
  • Updated 2 weeks ago
I bought a new vehicle and moved my automatic to the new car and now all of my old trips are gone. I need them to track business mileage. How can I get them back?
Photo of Christopher Gmuer

Christopher Gmuer

  • 70 Points

Posted 2 weeks ago

  • 1
Photo of Derrick S.

Derrick S., Official Rep

  • 8,044 Points 5k badge 2x thumb
Hi Christopher,

If you remove a vehicle from the Automatic Classic app, then the data associated with it is also removed. If you still have access to the vehicle you can re-install the adapter and the trip data will reappear. Open the Automatic Classic app and go to the Settings menu. Tap on Setup Another Vehicle and follow the in-app instructions from there. You can have multiple vehicles installed on one 2nd Gen adapter. If you don't access to the vehicle, then the data isn't retrievable, unfortunately.