I am missing completed trips

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  • Updated 3 years ago
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My automatic seems to be missing trips. I have even opened up the app at a stop light while on a trip an it says "driving" but the trip never showed up. Other later trips showed up. I have an iphone. I have a toyota Sienna. Anyone else see this?
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Phil McCoog

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Posted 3 years ago

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Jeff, Alum

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Hi Phil,

Thanks for getting in touch and welcome to the Automatic Community!

I am sorry to hear of the issues you are experiencing with your Automatic. By any chance, is the Bluetooth losing connection during any part of the trip? If so, this may cause the trip to not sync to the Automatic application after it's been completed.

If you are not having Bluetooth issues, could you please email help@automatic.com and provide them with a couple examples of when this has happened. This will allow our team to investigate the issue and see what is potentially going on.

Thanks!

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