Missing an entire trip...

  • 1
  • Problem
  • Updated 4 weeks ago
Hello,

I have been using Automatic Pro adapters in both of my cars since last March and I am highly satisfied with my purchase. However last Sunday (5/20/2018) I noticed something I have not in the 2300+ miles total I have logged. One of my cars did not log an entire trip of 41 miles. The car had been sitting about 15 days prior to this trip. I don't use Automatic Pro for compensation purposes so I am not worried too much but I am sure my total stats are now thrown off. Can I manually add this trip? Why do this kind of stuff happen? I did search the community answers prior to this and haven't found a similar incident where the entire trip was not log. Interestingly, during the missing trip, the adapter was communicating via Stringify and sending notifications on the speeding, ignition on or off alerts. I am happy with my product and I just hope that it is not failing somehow. 

Thank you folks.
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Bushmaster78FS

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  • concerned

Posted 4 weeks ago

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Derrick S., Official Rep

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Hi Bushmaster78FS,

Sorry to hear about the missed trip, can you email Tech Support so they can take a closer look at what happened? help@automatic.com. Thanks!
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Bushmaster78FS

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Absolutely, should I simply copy and paste this message to them?
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Derrick S., Official Rep

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That would be perfectly fine.