My Automatic doesn't realize that my car is running!

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  • Updated 1 year ago
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The data coming from my Automatic 2nd gen is not very useful - or I should say, the incompleteness of the data makes it less than useful. While my phone shows the device is connected via bluetooth almost immediately when I start my car, sometimes the device doesn't make that beeping noise indicating that the car is running (and "driving") until I get to work (20 minutes!). Is there something I can to do remedy this situation? It's very frustrating! Most of my work commutes are showing as 2-10 minute trips starting from half way through the drive.
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Ronald Weiler

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  • frustrated.

Posted 1 year ago

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Amy

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Hi Ronald. Sorry you're experiencing issues with trip capture. I'm exporting your post to our help desk system so Tech Support can assist you directly. They'll be reaching out to you via email so please keep your eye out for an email from support@automatic.com or help@automatic.com.
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Amy

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Hi Ronald. I see that one of our Tech Support Specialists got back to you via email on March 15th but never heard back. Can you please check your Inbox and spam filter for an email from help@automatic.com or support@automatic.com

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