My phone shows I have cellular coverage, why isn’t the Automatic Pro adapter connecting to the cellular network?

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Posted 2 years ago

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Your phone may have coverage where your Automatic Pro does not and vice versa. Automatic Pro connects to the Telefonica* network which piggybacks on AT&T / T-Mobile (and should be using whichever is stronger in a given area), which may be different than the network your mobile phone is connected to. Also, whereas most smartphones support LTE and many fallback bands, Automatic Pro is looking for a 3G (specifically, HSPA) connection. Thus it is possible that your phone may have LTE coverage where HSPA coverage is weaker. Why 3G and not LTE? Coverage and cost. There’s more 3G coverage in the nation, especially on long non-urban highway roads where long drives happen. Also, everything about 3G is cheaper than LTE which allows us to offer you a lower cost device without a subscription fee.

Additionally, sometimes the 3G connection drops temporarily. We're working on ways to improve the experience when this happens. Generally, it will resolve the next time you take a drive and, because the adapter stores up to 8 hours of drive data from the past 28 days when it doesn't connect, any trips taken during that time will show up in your account once you reconnect. Bottom line - if your Pro adapter doesn't connect on a drive, you should still see that trip in your account later. You can read more about that in this FAQ

*You can check for cellular coverage in your area on the OpenSignal coverage map.
(Edited)

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